All courses are available on site at your premises or online via Microsoft Teams or Zoom.
via Zoom Meeting
via Microsoft Teams
Offering superb flexibility & a wide selection of topics our tailored online workshops enable your staff and management team to stay fully cognisant of the latest Customer Service interplay trends and discuss issues impacting on their performance and confidence. Clients utilising this most cost effective form of training generally request a tailored package of 1 hour sessions and we find most of our clients are now home based whilst using this service.
Our online packages are fully flexible and enable your team members to select Coaching & Training sessions at intervals to suit their schedules. Some clients opt for weekly spacing, and others request 2-3 sessions per week.
Popular Tailored Customer Service Training Topics
Here are some extremely popular topics for your consideration when formulating your sales workshop or conference.
Dealing with difficult, overbearing customers
Understanding the customer service interplay 'experience vs. process'
Professional telephone & email techniques
Explaining technical information to non technical customers
How we 'manage' our customers
What your customers, want, need & expect
Time management techniques
Interpersonal skills with customers
Things we tell customers & things we don't
Delivering bad news to customers in a professional way
Dealing with objections
Internal vs. External customers
Communication Skills
Why you lose customers
Personal presentation tips
Exemplary service and how to achieve same
Complaints and why we need them
Attitudinal Issues
Complaint handling and client interaction
Up selling & cross selling techniques
Role plays
Taking ownership of problems
Body language skills
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For further information about Customer Service Training Australia's training courses including costs,
please call your nearest Customer Service Training Australia office or make an enquiry.
