Designed to assist frontline customer service personnel to handle difficult and overbearing customers in a more confident and assertive manner, on the phone, via email or in person
Course Delivery Options
Topics Covered
Learn to deal with a variety of difficult customers by Phone, Email & Face to Face
Techniques to reduce customer friction
The 5 keys to dealing with difficult and abusive phone calls
Who Should Attend This Course?
This interesting course is specifically designed to assist frontline customer service personnel to handle difficult and overbearing customers in a more confident and assertive manner.
The techniques we teach are aimed towards reducing not only customer friction but also reduce employee stress.
The course serves as a great confidence booster to assist your team members in a variety of sometimes difficult situations.
