We provide customised Customer Service Training for NDIS related organisations nationally. We assist both large and small organisations that offer a broad range of services from home maintenance services, personal care and complex care.
Ideally suited for your administration staff, reception staff, rostering teams and management personnel. Courses are tailored to address your needs and desired outcomes.
Course Delivery Options
Topics Covered
What NDIS customers want need and expect
Things we tell our customers and family members and the things we don’t
Delivering bad news – No shows, punctuality issues, change of carer
Essential Telephone & email skills
Dealing with difficult, demanding and unrealistic customers
Dealing with difficult, demanding and unrealistic customers
Role Plays using only real workplace scenarios and issues
Why people behave the way they do
Avoiding negative phrasing when speaking with clients & family members
Staff rostering issues
Time management techniques for everyone
Setting and enforcing boundaries
Essential Time Management skills
Body language skills
Who Should Attend?
This course is suitable for administration staff, reception staff, rostering teams and management personnel for NDIS related organisations.
Group Discounts
Contact us to discuss your requirements.
