Customer Service Training Australia


Customer Service Training Australia
has been designing and delivering tailored customer service programmes to Corporate, Government and Small Businesses since 1999. 

Our fully interactive courses are highly regarded being the choice of many educational institutions and universities for the training of their own staff and personnel.

With the requirements of any two clients never being identical it is imperative that we obtain an accurate brief from our clients with regards to your desired training outcomes. We are also available to present at conferences throughout Australia and internationally.

Please contact your nearest Customer Service Training Australia office to discuss your firm's specific training needs.


PROFESSIONAL TELEPHONE & EMAIL SKILLS Suitable for all businesses - Tailored Training at Your Premises


 Workshops held at your premises Australia wide  
  Half day, 1 day or 2 day workshops
 Inbound and outbound call handling
 Fully interactive training, great for team building
 Certificates upon course completion
 Select topics from our website or include your own topics
 For internal and external customers
  SAME DAY QUOTATIONS


For more information and topics click here
 

IT HELP DESK & MANAGED SERVICES SKILLS
Tailored Training at Your Premises

          Any group size
        
 Workshops held at your premises nationally
          Half Day, One Day and Multi Day programmes
          Certificates upon course completion
           Tailored format for internal and external customers
           Explaining technical information to non technical clients
           SAME DAY QUOTATIONS

         
For more information and topics click here
                                                           

DEALING WITH DIFFICULT CUSTOMERS
Tailored Training at Your Premises

          For telephone and face to face interactions
          Handling difficult, overbearing and obnoxious customers
          Stress reduction techniques
           How not to take negative comments personally
           For dealing with internal and external customers
           SAME DAY QUOTATIONS

         For more information and topics click here

CUSTOMER SERVICE TRAINING AUSTRALIA - MEDIA QUOTES


"Many franchise operators make the mistake of thinking that customer service obligations start and end with enthusiastically greeting every customer," says Greg Stockwell, director of Customer Service Training Australia. "Of course that's important - but it's also just the first step in building a customer service relationship." FRANCHISING MAGAZINE

"As the way we do business changes says Mr Stockwell so too have the skills required by customer service representatives. Of paramount importance, says Mr Stockwell, is that the workshops cater to the specific needs of the industry involved." THE AGE

"If trained properly customer service people take a longer term view" Stockwell says. BRW MAGAZINE

"Customer service is paramount" says Greg Stockwell director of Customer Service Training Australia. "We still lag behind other countries such as the US, when it comes to service but we're showing a vast improvement." DYNAMIC SMALL BUSINESS

Sydney
 
Suite 503, 379 Pitt St

(02) 9499 3322
Melbourne

Ground Floor, 566 St Kilda Rd

(03) 9909 0524
Brisbane

Level 20, 300 Queen St

(07) 3014 0545

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