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Greg Stockwell is Managing Director of Customer Service Training Australia.
He is in constant demand from our corporate,
government and small business clients to speak
at conferences throughout Australia, New Zealand and Asia.
Greg has broad industry experience and with his
popular interactive presentation style is able
to motivate large and small groups regardless of
their background and skills.
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"Many franchise
operators make the mistake of thinking that
customer service obligations start and end with
enthusiastically greeting every customer," says
Greg Stockwell, director of Customer Service
Training Australia.
"Of course that's important - but it's also just
the first step in building a customer service
relationship.
FRANCHISING MAGAZINE
"As the way
we do business changes says Mr Stockwell so too
have the skills required by customer service
representatives."
"Of paramount importance, says Mr Stockwell, is
that the workshops cater to the specific needs
of the industry involved."
THE AGE
"If trained
properly customer service people take a longer
term view"
Stockwell says.
BRW
"Customer service is paramount" says Greg Stockwell director of
Customer Service Training Australia. "We still lag behind other
countries such as the US, when it comes to service but we're
showing a vast improvement."
DYNAMIC SMALL BUSINESS
Courses tailored for every
industry!
CUSTOMER
SERVICE TRAINING AUSTRALIA
Sydney
Suite 503, 379 Pitt St
Sydney
(02) 9499 3322 |
Melbourne
Ground Floor, 566 St Kilda Rd
Melbourne
(03)
9909 0524 |
Brisbane
Level 20, 300 Queen St
Brisbane
(07) 3014
0545 |
• A
great course for busy people dealing with telephone
