Customer Service Training Australia

Public Courses

Client Testimonials

Customer Service Training Australia has been designing and delivering tailored customer service programmes to corporate businesses, Government and small businesses since 1999.  Our fully interactive courses are highly regarded being the choice of many educational institutions and universities for the training of their own staff and personnel. Our clients are situated throughout Australia, New Zealand and Asia.

With the requirements of any two clients never being identical it is imperative that we obtain an accurate brief from our clients with regards to your desired training outcomes. We are also available to present at conferences throughout Australia and internationally.

Please contact your nearest Customer Service Training Australia office to discuss your firm's specific training needs.


TAILORED CUSTOMER SERVICE TRAINING
Training at Your Premises


 Workshops held at your premises Australia wide  
  Half day, 1 day or 2 day workshops
 Fully interactive training, great for team building
 Conference presentations nationally
 Select topics from our website or include your own topics
 Training available nationally & overseas
  SAME DAY QUOTATIONS

For more information and topics click here
           

TELEPHONE & IT HELP DESK TRAINING
Training at Your Premises

          Any group size
        
 Workshops held at your premises nationally
         •  Half Day, One Day and Multi Day programmes
         •  Follow up training available
         •  Tailored format
         •  Suitable for all industries
         •  SAME DAY QUOTATIONS

           For more information and topics click here


PUBLIC COURSES - ONLY $395
Customer Service Skills - ONE DAY WORKSHOP
Professional Telephone, Email & Customer Handling Techniques
 

 Ideal for busy people dealing with telephone calls and emails
 Learn how to control your customers
 Dealing with difficult, overbearing, obnoxious customers      
•  Guaranteed to be a fun day
  Includes morning and afternoon teas
  Laminated certificate upon completion
  Sydney, Melbourne and Brisbane venues

For more course dates & more information click here
 

                                                                   Next public courses - please click on location


MEDIA QUOTES


"Many franchise operators make the mistake of thinking that customer service obligations start and end with enthusiastically greeting every customer," says Greg Stockwell, director of Customer Service Training Australia. "Of course that's important - but it's also just the first step in building a customer service relationship." FRANCHISING MAGAZINE

"As the way we do business changes says Mr Stockwell so too have the skills required by customer service representatives. Of paramount importance, says Mr Stockwell, is that the workshops cater to the specific needs of the industry involved." THE AGE

"If trained properly customer service people take a longer term view" Stockwell says. BRW MAGAZINE

"Customer service is paramount" says Greg Stockwell director of Customer Service Training Australia. "We still lag behind other countries such as the US, when it comes to service but we're showing a vast improvement." DYNAMIC SMALL BUSINESS

Sydney
 
Suite 503, 379 Pitt St

(02) 9499 3322
Melbourne

Ground Floor, 566 St Kilda Rd

(03) 9909 0524
Brisbane

Level 20, 300 Queen St

(07) 3014 0545
 

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