Customer Service Training Australia

Sydney
Suite 503, 379 Pitt St
Tel: (02) 9499 3322
 

Melbourne
Gnd Fl, 566 St Kilda Rd
Tel: (03) 9909 0524
 

Brisbane
Level 20, 300 Queen St
Tel: (07) 3014 0545


 

1.  ON SITE TRAINING At Your Premises
                         Tailored to Your Exact Requirements

 Workshops held at your premises Australia wide  
  Half day, 1 day or 2 day workshops
 Fully interactive training, great for team building
 Conference presentations nationally
 Select topics from our website or include your own topics
 Training available nationally & overseas
  SAME DAY QUOTATIONS

WE WILL TEACH YOUR TEAM...

 
How your customers see you and your firm
Dealing with difficult rude, overbearing and obnoxious customers
Making sure customers return  - How to make your service level irresistible
Team building and interpersonal skills exercises for all management and staff
How to deliver technical information to non technical clients
Dealing with internal as well as external customers
How your attitude impacts on your clients perceptions
Telephone Answering techniques for all staff and management
How to read body language - Over 70% of all communication being non verbal
Excellence in customer service
We don't have the budget to match our opposition
Understand the real needs of your customers
How to develop a customer service profile
Fact: No one has ever died giving great customer service.
How to handle complaints
Why customers hate surveys - How to change their view
Turning difficult and demanding customers into your best business allies
Thinking on your feet - Using your initiative
New interactive format

 

2.  PUBLIC COURSES - $495
 
Customer Service Essentials - ONE DAY WORKSHOP
 Professional Telephone, Email & Customer Handling Techniques 


 A great course for busy people dealing with telephone      
    calls and emails
 Learn how to control your customers
 Learn how to deal with difficult, overbearing and
      obnoxious customers
•  Guaranteed to be a fun day
  Includes morning and afternoon teas
  Laminated certificate upon completion
  Sydney, Parramatta, Melbourne and Brisbane venues

TOPICS INCLUDE...
 
The importance of "The First Contact" by telephone email or in person
What your customers want, need and expect
Handling difficult, arrogant and abusive callers in a professional way
How to ensure your customers return and recommend your business to others
Call and time management techniques
It's not what we say "It's how we say it"
Understanding voice tone, pace and cadence
How we explain technical information to non technical clients
Things we tell customers and things we don't
Email essentials - learn the vital rules of email interactions with your customers
Handling complaints in a  professional way
Body Language skills - learn to read your colleagues and friends
Understanding your customers expectations
How not to take "issues" with your customers personally

SYDNEY
Friday 14th February 2014

BRISBANE
Wednesday 8th May
2014

 

3. TELEPHONE & HELP DESK SUPPORT
                                 Training at Your Premises

•  SAME DAY QUOTATIONS
 Workshops held at your premises nationally

 Half Day, One Day and Multi Day programmes
 Follow up training available
•  Tailored format

•  Suitable for all industries
•  Any group size

POPULAR TOPICS INCLUDE...
 
The importance of "The First Contact"
Vital call control and answering techniques
Handling difficult, arrogant and abusive callers
Inbound and outbound call techniques
Essential call and time control techniques
It's not what we say "It's how we say it"
Understanding voice tone,  pace and cadence
Explaining technical information to non technical callers
Things we tell customers and things we don't
Email essentials - learn the vital rules of email interactions with your customers
Dealing with high volume calls
Dealing with callers who "waffle"
Understanding your customers expectations
Handling complaints in a  professional way

 



Greg Stockwell is Managing Director of Customer Service Training  Australia.

He is in constant demand from our corporate, government and small business clients to speak at conferences throughout Australia, New Zealand and Asia.

Greg has broad industry experience and with his popular interactive presentation style is able to motivate large and small groups regardless of their background and skills.

MEDIA QUOTES...

"Many franchise operators make the mistake of thinking that customer service obligations start and end with
enthusiastically greeting every customer," says Greg Stockwell, director of Customer Service Training Australia. "Of course that's important - but it's also just the first step in building a customer service relationship." FRANCHISING MAGAZINE

"As the way we do business changes says Mr Stockwell so too have the skills required by customer service representatives. Of paramount importance, says Mr Stockwell, is that the workshops cater to the specific needs of the industry involved." THE AGE

"If trained properly customer service people take a longer term view" Stockwell says. BRW

"Customer service is paramount" says Greg Stockwell director of Customer Service Training Australia. "We still lag behind other countries such as the US, when it comes to service but we're showing a vast improvement." DYNAMIC SMALL BUSINESS


                         
                          Courses tailored for every industry
!

      CUSTOMER SERVICE TRAINING AUSTRALIA
 

 

Sydney
 
Suite 503, 379 Pitt St
Sydney


(02) 9499 3322
Melbourne

Ground Floor, 566 St Kilda Rd
Melbourne

(03) 9909 0524
Brisbane

Level 20, 300 Queen St
Brisbane


(07) 3014 0545
For Further Information Click Here

We accept Visa, Mastercard and Amex.
 


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